Refund policy

Return & Refund Policy

All sales are final. Because every commission is created specifically for each customer, returns, refunds, cancellations, and exchanges are not accepted once payment has been received.

Commission Process

After placing your order, you will be contacted using the email address provided at checkout to confirm the following two commission details:

  • Video length
  • Preferred color scheme

These are the only customization options offered for commissioned videos. Any additional requests, expectations, or desired artistic outcomes are not guaranteed and will be completed solely at the artist’s discretion.

Artistic Style

Each commission is an original work of art. While every effort will be made to incorporate your selected color scheme, the final creative composition, painting style, camera angles, pacing, and artistic execution remain at the sole discretion of TwoToeStudio.

Revisions

Commissioned videos are created as one-of-a-kind digital works. Revisions, edits, reshoots, or remakes are not available. Please ensure your selected video length and color scheme are accurate before confirming your order.

Delivery

Once your video length and color scheme have been confirmed and payment has been successfully processed, your completed digital commission will be delivered to the email address provided during checkout within three (3) business days, unless otherwise communicated.

Returns, Refunds & Cancellations

Due to the custom and digital nature of these commissions:

  • Returns are not accepted.
  • Refunds are not available after payment has been received.
  • Cancellations are not accepted after payment has been received.
  • Exchanges are not offered.

If TwoToeStudio is unable to fulfill your digital order for any reason within 3 businesses days after payment has been received, you will be contacted regarding the available options, which may include a refund.

 

PHYSICAL CANVAS artworks will be delivered within 30business days of processed purchase. 

  • Returns are not accepted.
  • Refunds are not available after payment has been received.
  • Cancellations are not accepted after payment has been received.
  • Exchanges are not offered.

Payment Disputes

By purchasing a custom commissioned digital product from TwoToeStudio, you acknowledge that your order is created specifically for you and has no resale value once completed. Upon successful delivery of your commissioned product to the email address provided at checkout, the order will be considered fulfilled. Customers agree not to initiate a chargeback or payment dispute solely because they no longer wish to keep the commissioned product or are dissatisfied with subjective artistic preferences that fall within the agreed-upon customization options. Nothing in this section limits any rights or remedies that may be available under applicable law.